Garner Intelligence from social conversations
The data that’s gathered from customer service systems accounts for only a minuscule subset of your brand’s performance. Customers in this era are not shy of their reflections and the conversations on the Internet about brands is much higher compared to the data that’s captured from the callers. Your brand’s reputation is out in the social wilderness!
Mine social data from social networks, blogs, forums to learn about your consumers, brand awareness, brand loyalty, consumer sentiments and the influencers.
Learn, analyze and visualize the performance of your brand in terms of customer experience, awareness using scalable and fast to deploy TechO2’s Social Intelligence services.
Implement statistical and predictive models and gain recommendations for better brand performance. Let Data science, machine learning and deep learning techniques set your brand apart.